FAQ

🧸 Frequently Asked Questions

 

 

🛍️ What kind of products do you sell?

We specialize in wearable blanket hoodies, anime-inspired slippers, and unique plush collectibles designed for maximum comfort and style. Each piece is made with love so you can stay cozy anywhere.

 

🌎 Do you ship internationally?

Yes! We proudly ship worldwide. Shipping rates vary by country and carrier.

 

🚚 How long does delivery take?

• Processing time: Orders ship within 1–5 business days.
• U.S. Orders: Usually arrive in 5–10 business days after shipping.
• International Orders: Typically take 2–4 weeks, depending on customs and local carriers.

You’ll receive an email with your tracking number as soon as your package ships.

 

👕 What sizes do you offer?

 

Our Youth Size fits most kids ages 3–10 years old.

For ages 10+ or taller builds, we recommend the Adult Size for a cozy oversized fit.

🧼 How do I wash and dry my OLM Toys products?

All our products are designed for easy care!

• Machine wash cold on gentle cycle.
• Do not flip inside out — it helps keep the fabric fluffy and bright.
• Tumble dry on low or air dry for best results.
• Avoid bleach or fabric softeners.

 

🔄 What is your return or exchange policy?

 

We accept returns and exchanges within 30 days of delivery. Items must be unused and in original packaging.

• Damaged or defective items? We’ll replace them free of charge.
• Change of mind? Buyers cover return shipping.

 

💳 Are my payments secure?

 

Absolutely! All transactions go through Shopify Payments, PayPal, or major credit cards, secured with SSL encryption to protect your information.

 

 

 

🕓 Can I cancel or change my order?

You can cancel or update your order within 24 hours of placing it. Once it’s processed or shipped, changes can’t be guaranteed.

 

💬 Do you accept preorders or custom requests?

Yes! We occasionally run preorders for special editions. If you have a custom idea or wholesale request, feel free to contact us — we love bringing creative ideas to life.

 

🏬 Do you have a physical store?

 

Yes — OLM Toys has a retail location at American Dream Mall (NJ) and other pop-ups across the U.S. Follow our Instagram for store updates and events!

📦 What if my item arrives damaged?

If your order arrives damaged or defective, contact us within 7 days of delivery with photos. We’ll ship a free replacement or issue a full refund.

 

📧 How can I contact you?

 

For any questions or support, reach us at:

Email: info@olmcol.com

Instagram: @olmtoys

We respond within 24 hours — always happy to help!